DELIVERY 

The expenses of delivery are calculated according to the weight, to the selected article and to the country of destination. The real price is communicated at the time of the order.

Our articles being created on demand and because of the availability of stocks, the time of delivery is planned between 1 in 3 weeks. All the products are packed with the aid of the artist. Our fine art prints are packed in a tissue paper then rolled up in a plastic film before being conditioned in a tube of stiff cardboard to insure their reception in the best conditions.

The delivery is assured by Colissimo. It is possible be delivered in metropolitan France and towards 18 other countries: Germany, Austria, Belgium, Ireland, the United Kingdom, Netherlands, Portugal, Luxembourg, Italy, Spain, Switzerland, the USA, Australia, Hong-Kong, Japan, China, South Korea and Singapore.

Products are separately packed to guarantee their state on arrival and sent at the same moment.

Products will be sent to the address that you have indicated during your order. If you make an error on your delivery address, contact us as soon as possible so that we can change the address or resend your order, but the redirection will be ay your cost.

 

ORDER TRACKING

From the sending of your order, you receive an email of confirmation in which you can find your tracking number to know your order status during all the stages of delivery.
In the situation where one week after having received the email, you always not received your order, no panic! Contact us by email contact@amaury-dubois.com to solve this mystery.

 

RETURNS


In case of defective products or of error on the order, you have 2 weeks from the reception of your package to join us the photographies of the defect or the product by e-mail contact@amaury-dubois.com. If requiered, we send back to you the product wished as soon as possible.
If the product ordered does not please you, if you have changed your mind and if you wish a refund, it will be necessary to you to return us the article to the address indicated to your expenses. The article must be packed in the same box of delivery and be in perfect condition. Your order will then be refunded to you by bank transfer.