The majority of our items are made on request, it is possible to you to ask for a personalized size, to do it, nothing more simple: contact us by e-mail in firstname.lastname@example.org and we shall be happy to answer to your expectations!
You have 5 types of payment to facilitate you :
- With your account Paypal
- By bank card
With Paypal without necessity of creation of account
- By bank transfers
When you decide to pay by a bank transfer, after the validation of your choice of payment, you can find our account ID on the following web page. The order will be processed upon receipt of your transfer. Do not forget to register the reference of your order in the title of the transfer.
Most of our products being created on request, lead times are variable from 1 to 3 weeks. Besides, concerning the payment by bank transfer, it is necessary to you to take into account the time of reception of the payment, the treatment of your order will be run only from this moment.
If your order has not been sent out yet, it is possible to you to modify your delivery address but also to modify or to cancel your order. For that, nothing more simple, send us a email at email@example.com.
If you wish to add an article to your order, contact us by email firstname.lastname@example.org and we will try to do not let you pay double of postal charges if your initial order has not already been sent.
To protect our environment, you can consult your invoice in your customer account thanks to the number of your order. If you do not have a customer account, you just have to contact us at the following e-mail address email@example.com and we will be delighted to transmit it.
You wait for your parcel for a while? The tracking number does not give you more information? Do not worry, send us an e-mail at firstname.lastname@example.org and we will try to clarify this mystery!
You miss anything? There is an error on your order? No panic! Transmit us the photos of your parcel from reception by email at email@example.com and we will try to solve that as quickly as possible!
Your parcel or one of the items is damaged, contact us at the e-mail address firstname.lastname@example.org as soon as you notice the damage.
Explain us in which state you received your parcel and join us some photos to illustrate your words, we will find a solution as soon as possible.
You have the right to exchange or to return your order during 14 days as from the reception, as indicates in the law on the right to withdraw.
In case where you wish to return or to exchange your order, the return will be made at your expenses and items must be sent in their box of origin.
If the return is due to a manufacturing defect or if either on of the items was received damaged, no problem, contact us by e-mail in email@example.com, so that we can give you a free return.
You have 14 days, from the moment where you receive your parcel, to ask for a refund.
For that purpose, it will be necessary to you to send us your items in their original packing, at your expenses, and to communicate us by email your banking information.
We will refund you via bank transfer within14 days from reception of your return.